Change requires participation!

We can be the BEST!

if we work together....
         
Back to Main Menu



 Response Form

Contact Name:
Phones:
Current eMail:
Unit#:
To:
Subject:  


Web Designer email:condo@800Realtor.org
20702 El Toro Rd, Lake Forest, CA 92630
Map of USA California County City Roads Condos Traffic Now
PHEASANT CREEK - 2007 CONTACT DIRECTORY (printable)

DISCLAIMER: This reference directory was created in an 
effort to provide customer service to those condo owners 
or tenants who don t have Internet access and requested 
additional contact information or suggestions.  It was 
compiled from discussions mentioned at HOA meetings, via 
the Pheasant Creek & Merit Website or from neighbors who 
shared personal experiences; therefore, was done for the 
people, by the people.  All the following information 
should be confirmed with Merit. The author and Merit 
assumes no responsibility for errors, inaccuracies, 
omissions, inconsistency, and assumes no liability for 
any loss or inconvenience sustained by any person or 
place as a result of any information or neighborly 
suggestions mentioned herein. Further, the author and 
Merit do not endorse nor investigate any claims made by 
or about businesses or service providers found herein.  
Each individual is responsible for making his or her own 
prudent investigations about any such business or 
service provider.  If you have additional suggestions or 
contact information you would like to add to the 
directory, then contact the PC Webmaster as follows:

PHEASANT CREEK WEBSITE: For details, discussions or if 
you have additional information, questions, problems or 
suggestions to add to this reference directory, forward 
it to the PC Webmaster and he will post it on our 
Website as follows: 
www.800Realtor.org/condo
or email the Webmaster: 
condo@800Realtor.org
______________________________________________________
1. Merit Property Management is the Home Owners 
Association (HOA) for Pheasant Creek until May 1, 2008.
Contact info is as follows:
THE MERIT COMPANIES
1 Polaris Way, Ste 100
Aliso Viejo, CA  92656
Phone: 949-448-6000 or 800-428-5588 ~ FAX: 949-448-6400
Website: www.meritpm.com
The Merit Website contains detailed information about 
all the vendors/subcontractors mentioned herein.  
Please CLICK on Services, Vendors & then Orange County.  
If you are having any maintenance or landscaping issues 
or have questions, problems, suggestions, or 
emergencies, then contact Merit.  Putting it in writing 
by FAXing your request works best.  Make sure to 
cc: everyone involved and then call constantly to 
follow up if you want action.  The following Merit 
contact managers handle the HOA Customer Service issues 
for Pheasant Creek: 
  JOE MAZZA is (acting) Community Manager.  He handles 
management questions. 
Phone: 949-448-6078 ~ FAX: 949-448-6438 
Email: jmazza@meritpm.com
  IRENE WILSON is Landscaping Manager.  Call her for 
common area maintenance issues, boiler access combo for 
the lock or pool key replacement.  
Phone: 949-448-6060 ~ FAX: 949-448-6558
Email: iwilson@meritpm.com
  JOE MAZZA is Merit Property District Manager.  He's 
Michael & Irene s supervisor. 
Phone: 949-448-6078
Email: jmazza@meritpm.com


Starting May 1, 2008 - The Property Management is:
AMBER PROPERTY MANAGEMENT
Phones: 949-429-5831  Fax: 949-429-5933
29875 Sienna Parkway, Ladera Ranch, CA 92694
Office Hours 9am - 5pm Monday thru Thursday
              (closed for lunch 12 to 1pm)
               9am to 12 noon on Fridays
Community Manager: Dan Henein dan@amberpm.com
Customer Service: Stan customerservice@amberpm.com
Billing & Accounting: 949-582-8477  Fax: 949-582-8480

2. PHEASANT CREEK HOA BOARD OF DIRECTORS: If Merit says 
your request must be presented to the HOA Board and 
they don't give you the Boards' contact information, 
this means you must attend a monthly Board meeting.  
The Board meets the last (4th) Monday of every month 
located by the Phase-1 pool area at 7:00 P.M.  Anything 
that must be approved through the Board must be 
presented to them at meetings. The following list of 
members was taken from the election result flier posted 
on the PC Website, the 06/21/07 BALLOT, and the white 
pages.  
  WALLY THOMAS - PRESIDENT & served 6 years.
  MAUREEN OSWICK - VICE PRESIDENT re-elected
  THOMAS MICHAEL RICO - TREASURER
  JANICE ECKLES - SECRETARY
  LUKE BLAIR - MEMBER-AT-LARGE

3. MERIT ARCHITECTURAL & LANDSCAPE COMMITTEE: 
If you want to make any architectural or landscaping 
changes, then call 800-428-5588, Select OPTION #4 or 
send email to: archdept@meritpm.com to put your 
request in writing.  Merit will forward the 
architectural guideline forms to you.  You can 
verbalize your request at the meetings, but filling 
out the forms and putting it in writing generates 
faster results.  The following forms must be filled 
out and submitted to the HOA Board at a monthly 
meeting (4th Monday of the month) for approval:
  HOME IMPROVEMENT FORM (EXHIBIT A)
  NEIGHBOR NOTIFICATION FORM
  FACING, ADJACENT AND IMPACTED NEIGHBOR STATEMENT 
   FORM (EXHIBIT B)
  NOTICE OF COMPLETION FORM (EXHIBIT C)

4. PHEASANT CREEK ONSITE MAINTENANCE MANAGER 
NAME: ______________
PHONE: _____________
The onsite Maintenance Managers' office is located 
by the Phase-1 laundry room.  Call Merit for his 
name or walk over there during business hours.  He 
does minor work, such as: cleaning/organizing the 
grounds, pool area, empties small trash receptacles, 
etc.  He also forwards owner/tenant suggestions to 
Merit.

5. PHEASANT CREEK ONSITE SUGGESTION BOX: 
If you don't have a computer or fax machine, but 
want to put any questions, problems or suggestions 
in writing (besides using the direct contact 
information herein), then suggestion/request forms 
are located outside of the onsite Maintenance 
Managers' office.  Completed forms can be dropped 
through the mail slot of his door.  If it's a 
problem he can solve, then he will.  Otherwise, he 
will get your request to Merit.

SOME COMPANY SUB-CONTRACTORS/VENDORS ARE 
AS FOLLOWS:
If you are experiencing a covered HOA problem and 
Joe, Irene or Michael do not call you back, then 
call the companies who sub-contract directly with 
Merit to do work at Pheasant Creek.  These people 
want your business ($) and will call, Joe, Irene 
or Michael directly to get approval if it is a 
job covered by our HOA/Merit.  The subcontractors 
must have a work order from Merit, first, before 
they can do the job.  However, if you go direct 
and get them to call Merit too, then the squeaky 
wheel gets the grease.  As a result, you will 
receive quicker Customer Service.  For additional 
subcontractor/vendor information click on the 
following sites:

6. ANIMAL PEST CONTROL:
Animal Pest Management Services, Inc. 800-344-6567
Fenn Termite & Pest Control, Inc. 714-736-9000
Fred Murrieta Building Maintenance 949-589-0193

7. ASPHALT REPAIR/SLURRY SEAL:
Imperial Paving Co., Inc. 562-944-0975

8. CARPENTRY:
ProTec Building Services 800-557-2217
So. Cal. Builders Services 949-559-8583

9. CABLE:
DISH NETWORK: It has been said that they do not 
need to go through neighboring units' attics.  
They punch and seal a hole from the outside dish 
area and go through your own attic.  The results 
are a clean look that is barely noticeable.  
800-333-3474

10. CONTRACTORS:
Depinho Roofing Inc. 714-632-7663
ProTec Building Services 800-557-2217
So. Cal. Builders Services 949-559-8583

11. FENCING/GATES:
Bill's Iron Repair And Paint 949-495-0374
ProTec Building Services 800-557-2217

12. GENERAL MAINTENANCE:
ProTec Building Services 800-557-2217
Sunset Property Services 949-551-5151
The Odd Jobs Co. 949-215-6124

13. HOA MAINTENANCE MANUALS:
ProTec Building Services 800-557-2217

14. HOA MAINTENANCE PROGRAMS:
ProTec Building Services 800-557-2217

15. HOME IMPROVEMENT:
Depinho Roofing Inc. 714-632-7663
So. Cal. Builders Services 949-559-8583

16. HOME SERVICES:
Animal Pest Management Services, Inc. 800-344-6567
So. Cal. Builders Services 949-559-8583
The Odd Jobs Co. 949-215-6124
Tony's Locksmith 949-707-5700

17. INSURANCE:
LaBarre/Oksnee Insurance Agency, Inc. 949-588-0711
Roy Palacios Insurance Agency, Inc. 949-582-0964

18. JANITORIAL & CLEANING SERVICES:
Personal Touch Cleaning 949-727-4135
ProTec Building Services 800-557-2217

19. LANDSCAPING/GARDENING:
Dan's Landscape Service, Inc. 714-241-9591
SS&K Landscape Maintenance 714-632-7069
  NEW PLANTS: Per discussions between homeowners 
at the last HOA meeting, if you want new plants, 
flowers, trees (NOTE: no pines due to root issues; 
so use common sense) or rocks under your stairs or 
in front of your condo, then don't expect Merit to 
pay the bill.  If you want new landscaping, then 
why don't you go buy, plant and maintain it yourself?  
How do you think the flowers in front of the condos 
got there?  How do you think the rocks, plants and 
waterfalls got under the stairs?  Doing it yourself 
will keep our HOA dues down.  Don't ask for 
permission; ask for forgiveness.  The only risk is 
that if the landscapers/Merit doesn't like it, they 
will simply pull it out, but if you look around, 
that is not likely.

20. LEGAL SERVICES:
Duke Gerstel Shearer, LLP 800-405-0816
Neuland, Nordberg & Andrews 949-766-4700

21. LIGHTING/ELECTRICAL:
ProTec Building Services 800-557-2217
Sundown Lighting, Inc. 949-888-2340
Three Phase Electric Inc. 949-788-0092

22. LOCKSMITH:
Tony's Locksmith 949-707-5700

23. PAINTING:
Ekim Painting 949-252-8895
JFP Painting Service 714-593-5755
Pilot Painting & Construction 714-229-5900
Premier Commercial Painting 714-546-3692
ProTec Building Services 800-557-2217

 PAINT CUSTOM COLORS: Pheasant Creek uses custom 
exterior colors.  You can purchase a pint or gallon 
of touch-up paint at DUNN-EDWARDS in Rancho Santa 
Margarita 949-459-1195 (You can see it if exiting 
the 241 toll and Rancho Santa Margarita Parkway).
OUTSIDE DESCK AND WALLS:
  LIGHT TAN: SP-51/BIRCHWOOD, mixing base W-704 L 
   Tintable White ACRI-FLAT.  It is exterior Acrylic 
   Wood Stain & Masonry Flat Paint.
OUTSIDE TRIM FOR FRONT DOOR AND RAILING:
  GREEN: SP-145/BOXWOOD, 
   mixing base W-901 Permashee-u.
  DARKER BEIGE: SP-134 R #387 premier, 
   mixing base W-704 acrylic-flat M5.
NOTE: Take a sample chip with you to verify the right 
color.  As stated on a Dunn Edwards paint can, 
custom-tinted paint may vary slightly from color chip, 
so check for color match and confirm color before 
application.  Dunn Edwards accepts no responsibility 
for any mismatched paint after it has been applied 
and custom-tinted paint is not returnable for 
exchange or refund.

24. PARKING/PATROL SERVICE:
Attn: Permit Administrator
C/O: PATROL MASTERS
1651 E. 4th St., Ste 144
Santa Ana, CA  92701
staff@patrolmasters.com
Phones: 949-209-6370, 714-426-2525, 
        714-648-0602 (voice) or FAX: 714-648-0842
For details about laws enforced on private property, 
open the following link and read Section 22658: 
http://www.dmv.ca.gov/pubs/vctop/d11/vc22658.htm

25. PLUMBING, BOILER ISSUES & PLUMBERS ARE AS FOLLOWS:
DISCLAIMER: All the following was discussed between 
Merit, plumbers and homeowners.  However, if you have 
concerns, please confirm it by calling Merit and then 
contact our Pheasant Creek Webmaster with any updates 
for our website:
  INSIDE THE WALL LEAKS: If the leak is coming from 
inside the walls, then we file a claim, our HOA dues 
pays for it, we must use their sub-contracted plumbers 
and those plumbers are reimbursed by Merit, therefore, 
we do not pay anything out-of-pocket.
  OUTSIDE THE WALL LEAKS: Any leak coming from an 
exposed pipe or valve within the unit that you can see 
with the naked eye is considered outside the walls, 
therefore, it is the homeowners' responsibility to pay 
for it and Merit does not need to get involved.  As a 
result, we have the following options:
  We have the right to choose any independent plumber 
   we wish.
  We can make the repairs ourselves if we know how.
  Ask Merit for a referral to their subcontracted 
   plumbers familiar with Pheasant Creek.
  Turn a claim into our homeowners insurance.  The 
   insurance company will refer you to their 
   sub-contractor, you pay the deductible and your 
   premium may go up.

NOTE: MERIT'S INVOLVEMENT WITH LEAK ISSUES: The only 
time Merit would get involved with a leak outside the 
wall is if the plumber we hire needs access to the 
boiler as follows:
  TURNING OFF COLD AND HOT WATER ISSUE: If we hire 
our own independent plumber, there is a main turn-off 
valve that turns off both the hot and cold water.  It 
is located in the ground near each unit, it is not 
locked and the plumber has free access.  The homeowner 
must give 24-hour notice to the neighbors re: turning 
off the water, except with emergencies or if we inform 
our neighbors that day and they don't mind.
  TURNING OFF THE HOT WATER VIA THE BOILER ISSUE: 
Boilers are located near the units within a chain 
linked fence, which has a locked gate.  The lock is a 
combination lock.  According to the CC&R s, the boiler 
systems are considered a common area, which means 
homeowners have a right to access this area for free, 
like using the pool key.  The only difference between 
turning off the HOT water from the main valve in the 
ground vs. using the boiler is the drainage issue if 
you live upstairs vs. downstairs as follows:
  IF YOU LIVE UPSTAIRS ISSUE: People who live 
upstairs have the advantage because the water drains 
DOWN out of the pipes and the plumber can use the 
main outside valve without turning off the boiler.
  IF YOU LIVE DOWNSTAIRS ISSUE: Pipes in downstairs 
units may not drain as well; so turning off the HOT 
water via the boiler may be necessary because the 
boiler contains a lot of water that could back up if 
the plumber is not a fast worker.
  CHARGES ($) FOR TURNING OFF THE BOILER ISSUE: This 
is being debated.  Merit has the combination to the 
lock, which allows access to the boiler area to simply 
access and turn off two (?) valves, which only takes 
seconds.  If the sub-contracted, independent or the 
Ins. co. plumber insists on turning off the HOT water 
via the boiler, then you may need to cancel your 
plumber apt and reschedule because Merit will need to 
send someone to unlock the gate.  Per one homeowner, 
Merit charges a $98.00 access fee to open the lock.  
Per another homeowner who wanted their dishwasher 
installed, Merit missed a re-scheduled appointment 
and the Merit sub-contracted plumber charged a $55.00 
service fee after Merit did not show up. Therefore, 
they never got their dishwasher installed and were 
still charged $55.00 by the sub-contractor.
PENDING DEBATE RE: BOILER ACCESS AND MISSED 
APPOINTMENT CHARGES ($): Unfortunately, the CC&Rs vs. 
Merit's rules are an oxymoron due to CC&Rs that say 
free owner access (like the pool key) vs. Merit has 
the combo to the lock and charges for access.  The 
following is currently being debated with the HOA 
Board of Directors and Merit:
  Instead of having Merit unlock the boiler, can the 
   homeowners have the combination?
  If Merit can't get their boiler access person 
   ($98.00 fee) to open the gate at the same time 
   the Merit plumbing subcontractor is on the 
   premises, then why should homeowners pay a 
   $55.00 fee to Merit's plumber if Merit's combo 
   person misses appointments to open the boiler?
THE FOLLOWING ARE MERIT SUB-CONTRACTED PLUMBERS:

BREMER PLUMBING, ATTN: ERIC BREMER 714-778-5500
JAMES LE COURT PLUMBING 949-661-8002
Attn: Rob C. who did great work in the past.
31734-A RANCHO VIEJO RD
SAN JUAN CAPISTRANO, CA 92675

WATER DAMAGE & MOLD/MILDEW:
V&M RESTORATION (SUB-CONTRACTED WITH MERIT)
Phones: 800-451-5380 or 714-279-1159
FAX: 714-279-1160
info@vmrestoration.com
ATTN: JUAN DE SANTIAGO or KARIN EVANS
2341 N. PACIFIC STREET
ORANGE, CA  92865

26. POOL CLEANING/SERVICES:
Aqua Blue Co. 949-582-5494
Aquatic Balance, Inc. 714-435-9080

27. PRESSURE WASHING:
Fred Murrieta Building Maintenance 949-589-0193
ProTec Building Services 800-557-2217

28. RAIN GUTTER CLEANING:
Fred Murrieta Building Maintenance 949-589-0193
ProTec Building Services 800-557-2217

29. UTILITY MANAGEMENT:
Pacific Utility Audit, Inc. 800-576-1010

30. WINDOW SCREEN REPLACEMENT:
DENAULTS HARDWARE (next to Henry s Grocery Store)
Phone: 581-6800
27815 SANTA MARGARITA
MISSION VIEJO, CA  92691
Screens are 23 x 53  = $28.16 for a new screen

HOME DEPOT: They charge about $10.00 less if you 
want to buy a screen kit and put it together yourself.

31. WINDOW WASHING:
Fred Murrieta Building Maintenance 949-589-0193